About Us
Our Company
Pioneer Medical Supplies LLC has been a leading player in healthcare product and services in the UAE since its foundation in 2003.
Under the charismatic and visionary leadership of its founder, Mr. Essam Al Saleh, the company has grown and diversified into the main sectors of the healthcare industry, providing advanced distribution and marketing services in the field for the whole of the UAE.
For us achievement has never been a static quantity. We take it as a developing investment in ourselves and the market. We live and work by the motto
Our internal culture is driven by “Continuous Innovation, Change, Flexibility and Partnership”
Pioneer Medical Supplies LLC is committed to serve and provide for the Healthcare requirements and needs of the customers it serves with top quality products and services. Pioneer maintains relentless commitment to its customers by continuously developing itself and the improvement of the quality of healthcare services provided.
The same supplies to the services provided to the manufacturers represented in the U.A.E. Through team work, partnership, knowledge, technological innovation and the implementation of the ISO 9001; 2000 Quality Management System b>our company aims to achieve continuous improvement in all our processes and practices
In recognition of its high standards of quality management and optimum customer satisfaction, the company has earned the coveted ISO 9001 – 2000 certification.
This prestigious acknowledgement of the company’s service has been a result of the commitment of the staff and the management of the company to excel and focus on our customers, suppliers and our core competencies and corporate object
We at Pioneer Medical deliver customer care service by attracting and training our people through creation of customer service center in order to manage customer concerns and queries using multiple channels including phone, e-mail and fax.
To ensure the highest quality of customer service, Pioneer Medical invested heavily in technology, Process training to meet the specific needs of our customers. Our customer service representatives are well- trained to treat our clients and customers as their own in order to provide assurance of proper call handling and superior customer care.